Frequently Asked Questions
About Our Products
Are your products handmade?
Yes. Quemsa Afrique pieces are handmade with love and intention. No two pieces are exactly the same; each item carries its own uniqueness and story.
Do you offer custom-made designs?
Yes. We accept custom requests for select pieces. Contact us before placing your order.
Are your rings adjustable?
Yes. All our rings are adjustable for a flexible and comfortable fit.
What materials do you use?
We use sustainable materials like calabash, wood, raffia, brass, and leather for our pieces.
Sizing
How do I choose earring size?
- Small: 1.5 inches (minimal everyday wear)
- Medium: 2 inches (balanced statement)
- Large: 3 inches (bold statement)
- Full Custom-made size: (your preference for an extra fee)
Do you offer inclusive sizing?
Yes. We are a size-inclusive brand and also offer custom sizing on request.
Shipping & Delivery
How long does delivery take?
- Accra: 1–2 working days
- Ghana: 2–4 working days
- International: 5–10 working days (after production)
Do you ship internationally?
Yes, we ship worldwide via trusted courier partners.
Are customs fees included?
No. Customs duties and import taxes are not included and are the responsibility of the customer.
Before You Buy
Please note:
- ✦
Earrings are final sale for hygiene reasons
- ✦
Custom or personalized pieces cannot be returned
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We do not offer refunds, only store credit for eligible returns
This helps us maintain fairness while keeping our handmade production sustainable.